Our #1 priority is your happiness. Which means at Wicks Forge we stand by our product 100%, no matter what, no questions asked, no ifs, no ands, no buts. If you have a problem with one of the products you received, we'll solve it. Refund it. Send you a new one. Send you a substitute. Whatever it takes. Just reach out and we'll get it sorted.

If there is a problem with your item
If your item arrives damaged, defective, or is not what you ordered, contact us within 30 days of receiving it. In these cases, return shipping is free and we will send you a prepaid return label. Replacements usually ship within 2 weeks, but shipping times may vary depending on your location.

If you changed your mind
If the item is fine but it is simply not right for you, you can return it within 30 days of receiving it for a refund. In this case, return shipping is paid by the customer. If you would like us to create the return label, its cost will be deducted from your refund. You are also welcome to use your own carrier.

Personalized items
Personalized items are made just for you, so they cannot be returned or refunded unless they arrive damaged or defective.

Use the form on our website or email us: wicksforge.support@gmail.com